Frequently asked questions
Your design
What information do I need?
Start with the name and date of birth. For Full size, Little friends and Birth flower we also ask the birth length, because this determines the illustration. You can then add or turn off time, place and weight.
Can I make a poster for twins?
Yes, with Full size and Small friends you can put two children on one poster. You fill in the details per child and see the price immediately. The other collections are for one child.
Can someone review my design?
Use Share in Studio to save or review a design. Anyone with that link can view the shared design. Therefore, only send the link to the intended recipient.
Can I change the colors and font?
Yes. In the studio you choose a background color or your own color, a white border or solid surface and a modern or classic font. You will immediately see the adjustments in the example.
Size & finish
What formats are there?
A4 is 21 × 29.7 cm, A3 is 29.7 × 42 cm and B2 is 50 × 70 cm.
Is the illustration really full size?
For Full size, Little friends and Birth flower, the birth length determines the height of the illustration. On B2 the illustration is on a scale of 1:1, on A3 on a scale of 1:2 and on A4 on a scale of 1:3. The preview on your screen has been reduced in size.
Which version suits me?
Choose a digital file to have it printed yourself, a poster on 250 gsm matte paper, acrylic for a clear finish, or stretched canvas. You can add a frame to a paper poster or acrylic print. Canvas prints can have a wooden floating frame in oak, black or white. You will see the price before adding your design to the basket.
Order & gift
Can I make a gift without a date of birth?
You can already select a design. Do you not yet know the birth details or do you want to let the parents choose for themselves? Buy a Babydruk gift card. You choose an amount and a personal message and pay immediately. After payment you will receive the unique code by email.
Can I still change my order?
Please contact us and state your order number and the desired change as soon as possible. We are examining whether production can still be adjusted. A change is no longer always possible.
Where can I see the total price?
The price in the studio changes with your choices. In the basket you will see the products, any extras and shipping costs together.
Delivery & returns
When will my order be shipped?
View the current shipping time for your country with your design and in the basket.
What are the shipping costs?
Shipping is free from €49 after discount. Below that you pay €4.95 per order. This applies to the Netherlands, Belgium and Germany. An order with only digital files has no shipping costs.
My order is damaged. What now?
Please contact us and state your order number and a description of the damage. If possible, include photos of the product and packaging. You are also entitled to a suitable solution for a personal poster.
Can I return my poster?
There is no legal cooling-off period for a poster that has been specially created with your data. For standard products you can register the return within 14 days of receipt. We will also resolve damage or production errors with you for personalized products.